Terms of service

Welcome to Oddly Epic!

Company Registration No. 77901 73136, registered business address is:

Oddly Epic
Coles Grove
Chandlers Road
Gravesend
Kent, DA13 0DB
United Kingdom

By using our website or placing an order, you agree to the following Terms of Service and any related policies (including our Privacy Policy, Shipping Policy, and Returns Policy). Please read them carefully. 

1. Our Commitment to You

We’re committed to providing a smooth, enjoyable shopping experience with great products and reliable service. If we ever need to make changes to services or policies, we’ll keep you informed on our website. 

2. Information Accuracy

We strive to keep all information accurate and up to date. However, occasional errors (like product descriptions or pricing) may occur. If something doesn’t seem right, feel free to reach out. 

3. Product Availability & Pricing

Prices and product availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time. All prices are shown in your selected currency and include VAT where applicable. 

4. Orders & Billing

We reserve the right to refuse or cancel orders for reasons including suspected fraud or pricing errors. Please ensure your billing and contact information is current to avoid order delays. 

5. Returns & Refunds

We accept returns in accordance with our Refund & Returns Policy. Customers must contact us within 14 days of receiving their item. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

6. Delivery

Delivery times and terms are outlined in our Shipping Policy. We ship from multiple fulfilment centres globally, including the UK, Asia, and North America.

7. Third-Party Tools & Links

We may offer links to third-party tools or websites. These are used at your own discretion, and we are not responsible for their content or policies. 

8. Feedback and Suggestions

Your feedback means the world to us! If you share suggestions, ideas, or other input, we may use them to improve our services. We’re always grateful for your input and will do our best to make our site even better.

9. Personal Information

Your privacy is a top priority, and any personal details shared with us are handled securely. For more information on how we manage data, please refer to our Privacy Policy.

10. Updates to Our Service

We strive for accuracy but sometimes need to make updates. If you spot any errors or if there’s been a change that may affect your order, let us know, and we’ll be glad to assist.

11. Security and Peace of Mind

We care about your security and strive to provide a worry-free shopping experience. While we work hard to keep everything safe, we can’t always predict every issue that may arise. However, if you ever have concerns, reach out - we’re here to help.

12. Governing Law

These Terms are governed by and interpreted under the laws of England and Wales. 

13. Changes to These Terms

We may adjust these terms from time to time to improve your experience. Any changes will be shared on this page. By continuing to use our site, you’re agreeing to the most recent version of our terms.

Contact Us

If you have any questions or concerns, you can reach us at:

📧Email: 

📲 Phone: 01474 556 892
💬 Live chat: Click the chat icon in the bottom right corner of your screen
📝 Contact form: Contact Page
🕗 Operating Hours: Monday - Friday 9:00 - 17:00

We aim to respond within 1–2 business days.