Refund Policy

Thank you for shopping at Oddly Epic!

We aim to provide quality products and excellent customer service. Below is our Refund Policy, applicable to purchases made on www.oddlyepic.com.

1. Eligibility for Refunds

Oddly Epic offers refunds on items that meet the following conditions:

Defective or Damaged Goods: If an item arrives defective, damaged, or significantly different from the description provided on our website, you are eligible for a refund. Please notify us within 14 days of receiving your order to qualify for a return.

Order Cancellation: You may cancel an order within 24 hours of purchase for a full refund. After this period, cancellations may not be possible as orders may already be processed. 

Non-Refundable Items: Items purchased in clearance sales or marked as “final sale” are non-refundable, except in cases of defect or damage upon arrival.

2. Return Process

To request a refund:

Contact Us: Please email our customer support at info@oddlyepic.com with your order number, photos of the defective or damaged product (if applicable), and a description of the issue.

Confirmation: Once we receive your request, we will review it within 3-5 business days. Upon approval, we will send instructions for the return process or arrange for a replacement if preferred.

Shipping Costs: The customer is responsible for any return shipping costs unless the product is defective or damaged. 

3. Refund Processing

Once we receive the returned item (if applicable), we will process your refund:

Refunds will be issued to your original payment method within 5-10 business days after confirmation of the returned item’s condition.

Shipping fees are non-refundable, except in cases where the item was damaged or defective upon arrival.

4. Delivery Times

Extended delivery times may occur from time to time. We will keep you informed of any significant delays.

Refund requests based solely on delayed delivery may be declined if the order is still in transit and expected to arrive. 

5. Exclusions

This policy does not apply if:

The return request is made after 14 days from delivery.
The item was damaged due to misuse, mishandling, or unauthorised repair.

6. Contact Us

For any questions or to request a refund, please contact our customer support team here.